Claim back YOUR MONEY today!

Have you taken out a loan from your bank in the last six years?

Thousands did, and just like them you could have been mis-sold Payment Protection Insurance, meaning that you could be entitled to a refund of thousands of pounds!

We are specialists in reclaiming your money quickly, with no up-front-fees and no hassle!

Claim now. It's easy. No obligation. No up-front fees.
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Pre-Contract Information

Our Process

Creditline Financial Ltd (‘We’ or ‘CFL’) will carry out a Free PPI Check for you. Our claims team will make a Subject Access Request (SAR) (or similar) to your creditor(s) for information based on the information you provide about your current or previous accounts. We will then carry out a review to verify whether any Payment Protection Insurance (PPI) exists alongside your credit agreement(s), (this may also include the payment of undisclosed Secret Commissions)and/ or whether you have paid for a Packaged Bank Account.

If our review indicates that any PPI or PBA products were sold to you, we will contact you to inform you and confirm whether or not you wish to use CFL’s Claim Service. If you tell us you want to proceed with CLF’s claim service(s) we will then discuss the circumstances surrounding the sale of your PPI policies and/or PBA. This will enable us to prepare a detailed claim to present to your creditor(s) if it appears that PPI or a PBA may have been mis-sold to you. We will then pursue a claim on your behalf for reimbursement of all PPI premiums plus interest and/or PBA charges plus interest paid on your accounts.

Please note: the Financial Ombudsman Service (FOS) also offers a free adjudication service.

Our Fees

We do not charge any fee for our Free PPI Check service. If you instruct us to proceed with your claim our fee is 24% (20% + VAT).

No Win, No Fee

If we do not achieve an offer of compensation for you from your creditor(s) then you will not have to pay us anything*.

“Compensation” means any and every financial benefit that is awarded to you (in each and all cases before the deduction of any applicable tax) directly or indirectly arising from or in connection with, and at any time following, a claim for redress instigated or dealt with by us for you, in relation to any PPI policy, PBA or any other financial or insurance product you have asked us to investigate. Compensation includes, for example, all: (i) refunds (ii) repayments (iii) interest (iv) compensation for interest, charges and other sums paid or lost (v) sums paid following actual or purported reconsideration of previously rejected claims for redress and (vi) ex gratia payments and “distress and inconvenience” payments. Compensation includes any/all cash payments you receive. We will only ever charge you on the net cash amount you receive.

Your claim will be deemed ‘successful’ if you receive an award of compensation relating to any money you have previously paid or been charged in respect of the PPI policy or PBA.

If you are in a Debt Management Plan you may receive compensation directly from the creditor or the compensation may be offset against your outstanding balance, we are not regulated to provide Debt Management advice, any queries must be discussed directly with your plan administrator.

If you are currently in an Individual Voluntary Arrangement (IVA), if you receive any offer of compensation for mis-sold PPI or a mis-sold PBA you must inform your IVA Supervisor. We are not regulated to provide advice on Individual Voluntary Arrangements, any queries must be discussed directly with your IVA Supervisor.

If you were previously in an IVA, if you receive any offer of compensation for mis-sold PPI you may (depending upon the terms of your previous IVA) be obliged to pay some or all of your compensation to your previous IVA Supervisor. If you do not inform your previous IVA Supervisor of an offer of compensation you receive from one of your creditors, you may be liable to pay some or all of your compensation to your previous IVA Supervisor. If you are in any doubt, you should check the terms of your previous IVA.

We do not guarantee to find all PPI you may have been sold but we will make reasonable enquiries based on the information you provide to us.


We want to give you the best possible service. However, if at any point you become unhappy with the service we have provided to you or you have concerns about your bill then you should contact us immediately, so that we can do our best to resolve the problem for you.

How To Contact Us

Post: Compliance Officer, Creditline Financial Ltd, 4b Tesla Court, Innovation Way, Lynch Wood, Peterborough, Cambs PE2 6FL.
Telephone: 01733 393399 / Email:

Acknowledging your complaint

Our aim is to handle your complaint fairly and quickly, particularly ensuring that we understand the nature of your complaint. Upon receipt we will acknowledge your complaint within 2 working days either by letter or email. We have eight weeks to investigate your complaint and provide you with a final response, however, we will endeavour to issue our final response as soon as we can. We may contact you during the course of our investigation to clarify any points made in your complaint that we are unsure of, in order to provide you with a transparent and completed final response.

Should you be unsatisfied with our final response you can have your complaint looked at by the Legal Ombudsman. The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out. If you wish to refer your complaint to the Legal Ombudsman you must do so within 6 months of the date of our final response. If you would like more information about the Legal Ombudsman, their contact details are as follows:

Post: Legal Ombudsman, PO Box 6804, Wolverhampton WV1 9WG
Telephone: 0300 555 0333 between 8.30am to 5.30pm. Email:

Please do not send original documents to the Legal Ombudsman. They will scan any documents you send and destroy the originals.

Creditline Financial Limited is regulated by the Claims Management Regulator in respect of regulated claims management activities under registration No CRM19881. Authorisation can be found on the website Creditline Financial Limited (Registered in England: 4b Tesla Court, Innovation Way, Lynch Wood, Peterborough, PE2 6FL; Registration No: 4558771)

Latest News

Banks could owe us millions more in Payment Protection Insurance payouts - how to beat their loophole

Major banks were using this as a reason to get around checking how much money you could be owed – this if how you can beat it.

Banks could owe millions more in Payment Protection Insurance payouts after a claims loophole was exposed.

An investigation by Which? found that banks routinely dodge potential refunds by not checking all the polices a claimant has held – opting instead to only investigate the individual policies named.

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Posted by M White on 09 Jul 2019

Lack of PPI Claims Companies Could Be Detrimental

Consumers have a choice to submit PPI claims themselves or use the services of a reputable PPI claims company to handle the case on their behalf.

According to research, 67% of people who made a financial claim would not have done so without a claims company. This demonstrates that there is a demand for reliable and trustworthy firms to handle cases on behalf of customers.

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Posted by M White on 18 Jun 2019