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News

PPI bill swells to £18.4bn as Lloyds puts more aside with total now dwarfing the bankruptcy bill of Detroit

Despite Lloyds’ rising bill the success rate of complainants is plummeting – under half (43 per cent) of PPI complaints were upheld in the second half of 2012, compared with 87 per cent a year earlier.

Executive director at Which?, Richard Lloyd, said: ‘We have repeatedly raised concerns with the banks, regulators and Financial Ombudsman Service about the worrying variation in quality of PPI complaint handling.’

Antonio Horta-Osorio, chief executive at the bank defended its practices and said the bank is working to ‘ensure our customers’ complaints are addressed efficiently and fairly’.

The vast majority of complaints to Lloyds (81 per cent) are about PPI. But an undercover investigation by The Times found proof of failures in handling complaints, which the bank acknowledged and dismissed as isolated incidents.

Last month, chief ombudsman Natalie Ceeney warned that consumers were facing ‘an atmosphere of universal suspicion and distrust’ due to poor handling procedures of PPI complaints.

Banks have accused claims management companies of slowing down the processing time, but about four-fifths of PPI complaints were upheld by the ombudsman in the first three months of this year.

The ombudsman recently had to hire an extra 1,000 case workers to work on the largest scandal it has ever had to deal with.

If you think you have a claim contact our experts at Creditline Financial on 01733 3933399.

Article taken from – This Is Money

Posted by Jay Beecher on 05 Aug 2013

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