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News

Number of PPI cold calls slumps after crackdown - but calls about insulation and solar panels are on the rise

However, it remains the most common type of unwanted call. Calls about insulation, solar panels and other home improvements are on the rise.

The type of calls made most was live marketing calls (38 per cent), followed by silent calls — where a call centre dials without a staff member available (37 per cent) — and recorded sales calls (12 per cent).

In particular, Ofcom said, it was pursuing a number of firms suspected of making silent and abandoned calls.
Claudio Pollack, Ofcom’s consumer group director, said: ‘While progress is being made, we are under no illusions there is still more work to do.’

The regulator has also published new guides to help consumers prevent nuisance calls.These can be found by searching for ‘nuisance calls’ on ofcom.org.uk.

Article taken – From This Is Money

Posted by M Haynes on 02 Jun 2014

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