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'Force banks to pay for PPI sharks' fees', watchdog demands

The consumer group is demanding that the Government builds a new system in which millions of mis-selling victims would be allowed to keep 100pc of their compensation by making banks liable for claims firms’ fees instead.

The move could save customers £1,000 each, as at present they are handing back up to a third of the average £3,000 redress package in claims management fees.

Yesterday MPs sitting on the Public Accounts Committee (PAC) criticized the Government for failing to stop unscrupulous firms targeting millions of customers who have already been ripped-off in the PPI mis-selling scandal.

Which?‘s proposal comes ahead of ahead of the Queen’s speech next week and contains new measures designed to give customers more power to resolve the problems they face in their everyday lives.

It wants a “polluter pays” principle for claims management companies installed in Britain, so businesses that have caused the problem pick up the costs charged to consumers.

Policy experts say this would make it easier for people to get compensation as well as cutting down on nuisance calls. PPI is an expensive cover that was sold to millions of banks customers alongside credit cards and loans.

In vast numbers of cases the insurance, which is a lucrative money-spinner for banks, was either inappropriate for the customer’s needs or added by sales staff without consent.

According to the Financial Conduct Authority, the City regulator, the share of PPI complaints made through CMCs increased to 47pc in 2014.

Which? executive director, Richard Lloyd, said: “Unfortunately it’s a fact of life that things don’t always go right but what’s important is that businesses take steps to resolve things quickly and easily, and consumers have the power to hold them to account. “All too often this doesn’t happen. So, as the Government sets out its priorities for the coming year, we want to see proposals brought forward to incentivise businesses to deliver a better standard of service and empower consumers to get their complaints heard and their money back.”

Article take from – The Telegraph

Posted by M Carey on 16 May 2016

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