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As a result of the move, the company expects to recognise a charge of £202m in its results for the six month period ended 31 March 2018.

CYBG has been operating two PPI programmes concurrently over the past six months, comprising the proactive customer contact remediation exercise and customer-initiated new complaints handling.

The group has now completed the review of all cases within the scope of the programme; however, the review of the final cases was more complicated and time-consuming than previously anticipated. As a result, the group has increased the provision required to close-out the programme.

CYBG said it had “experienced a sustained period of elevated complaints”, in line with the rest of the industry, in the six months to 31 March 2018, with the peak occurring in January.

It received about 59,000 complaints during the period, a higher level than forecast, due to factors including heightened media coverage, the FCA advertising campaign and increased activity by claims management companies.

Article taken from – Insider Media Limited

Posted by M White on 19 Apr 2018

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