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Almost 600 of the claims companies responsible for bombarding people with nuisance calls and texts have left the industry.

The fall has come as the government has introduced tough new rules to prevent bad business practices as well as increasing regulation fees, and is introducing large new fines, of potentially hundreds of thousands of pounds, for companies which break the rules.

This follows previous reforms to tackle rogue firms, including a ban on companies offering cash and other incentives to consumers to bring claims and the banning of ‘referral fees’ which used to be paid between no-win no-fee lawyers, claims firms and others for profitable claims.

Kevin Rousell, head of the Claims Management Regulation (CMR) Unit said:

We have made it very clear to businesses that we take a zero tolerance approach to any malpractice or attempts to take advantage of victims of crime.

Our changes have made a clear impact, for the benefit of consumers.

But no regulator can ever stand still and we are going further. The new fines we are introducing this year will give us the power to impose tough sanctions on those firms that flout the rules with much more precision, power and proportionality than ever before.

The figures are included in the annual report of the CMR unit at the Ministry of Justice (MOJ), which is responsible for regulating the companies that advertise for claims and handle them on behalf of people pursuing compensation for injuries, as well as other issues like mis-sold financial products and services.

Justice Minister, Lord Faulks said:

We have made major reforms to turn the tide on compensation culture, drive down insurance premiums and help honest people.

What we have already seen is that this has had a significant impact on the amounts people are having to pay and the departure of a large number of claims companies will be welcomed by many.

In May, the first 2 independent non-executive board members – Carol Brady and Caroline Wayman – were appointed to the executive-led CMR Board. These appointments represent a greater element of external challenge to help ensure continuous improvement.

Press release – Ministry of Justice

Posted by M Carey on 20 Aug 2014

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