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Have you taken out a loan from your bank in the last six years?

Thousands did, and just like them you could have been mis-sold Payment Protection Insurance, meaning that you could be entitled to a refund of thousands of pounds!

We are specialists in reclaiming your money quickly, with no up-front-fees and no hassle!

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Terms & Conditions

If you (the client) appoint Creditline Financial Limited to act on your behalf as sole representative in respect of your claim in relation to the sale of Payment Protection Insurance. You shall provide all information required by Creditline Financial as requested by return. You agree to forward all details received from the bank or lender. You shall not enter into any agreement with the Bank/Lender without first consulting Creditline Financial.

 

CANCELLATION

Creditline Financial Limited have the right to cancel this agreement at any time and no fee will be payable by you if there are no grounds for a complaint or that your claim is unlikely to succeed. The client has a right to cancel the contract within 14 days of signing without any charge. Cancellation of this agreement can be given in writing, by email or by phone. The client has the right to cancel at any time; however, we reserve the right to charge £25.00 per hour for the work undertaken on your behalf, should you wish to use another claims management company or pursue the claim direct with the bank / lender. There are no cancellation rights after an offer has been made, unless you reject the amount offered by the Bank/Lender.

 

LAW & JURISDICTION

The law applicable to this contract shall be English law and the parties consent to the jurisdiction of the English courts in all matters affecting this contract. Services provided to the Company may include commencement of legal proceeding to recover compensation, but this is not applicable in every case. The Company makes no representation or warranty to the Client that compensation will be obtained or is in any way guaranteed. The Company reserves the right at any time, at its sole discretion, not to pursue a claim for compensation and will notify the client in writing.

 

PAYMENT

Creditline Financial will endeavour to recover all monies owed and undertake to forward any payment from our bank to the client within 7 days from the date received, subject to the agreed fee of 27% + VAT of the amount recovered. Should you receive compensation payment direct, payment of our fee should be paid to us within 7 days of you receiving the monies, in the event the Company takes steps to recover any service charges due and unpaid by the Client, a recovery fee of £150 will be charged. The attached example ‘Transparency of Fees’ should be read carefully and explains how your compensation is calculated. Creditline Financial Limited will NOT charge any upfront fees, and unless we are successful in obtaining your claim, you will not be charged.

 

COMPLAINTS

We want to give you the best possible service. However, if at any point you become unhappy with the service we have provided to you or you have concerns about your bill then you should contact us immediately, so that we can do our best to resolve the problem for you.

How to contact us:

Post: Compliance Officer, Creditline Financial Ltd, 4b Tesla Court, Innovation Way, Lynch Wood, Peterborough, Cambs PE2 6FL

Tel: 01733 393399

Email: info@creditlinefinancial.co.uk

Acknowledging your complaint

Our aim is to handle your complaint fairly and quickly, particularly ensuring that we understand the nature of your complaint.

Upon receipt we will acknowledge your complaint within 2 working days either by letter or email.  We have eight weeks to investigate your complaint and provide you with a final response, however, we will endeavour to issue our final response as soon as we can.  We may contact you during the course of our investigation to clarify any points made in your complaint that we are unsure of, in order to provide you with a transparent and completed final response.

Should you be unsatisfied with our final response you can have your complaint looked at by the Legal Ombudsman.

The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out.  If you wish to refer your complaint to the Legal Ombudsman you must do so within 6 months of the date of our final response.  If you would like more information about the Legal Ombudsman, their contact details are as follows:

Post:  Legal Ombudsman, PO Box 6804, Wolverhampton WV1 9WG

Tel: 0300 555 0333 between 8.30am to 5.30pm

Email: cmc@legalombudsman.org.uk

Please do not send original documents to the Legal Ombudsman.  They will scan any documents you send and destroy the originals.

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01or 02) from both mobiles and landlines. Calls are recorded and may be used for training and monitoring purposes. For minicom call 0300 555 1777.

To comply with the Online Dispute Regulations we have provided you with the following links; 1. http://ec.europa.eu/odr 2. info@creditlinefinancial.co.uk

 

DECLARATION

If you appoint Creditline Financial Limited to act on your behalf you will be asked to sign a declaration, confirming that you have read and agreed to the above terms and conditions and by signing this confirm acceptance of the terms and conditions of the agreement with Creditline Financial and wish them to act on your behalf. This agreement will be a binding contract and by signing it you accept its terms.