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Have you taken out a loan from your bank in the last six years?

Thousands did, and just like them you could have been mis-sold Payment Protection Insurance, meaning that you could be entitled to a refund of thousands of pounds!

We are specialists in reclaiming your money quickly, with no up-front-fees and no hassle!

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Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy with the service we have provided to you or you have concerns about your bill then you should contact us immediately, so that we can do our best to resolve the problem for you.

How To Contact Us

Post: Compliance Officer, Creditline Financial Ltd, 4b Tesla Court, Innovation Way, Lynch Wood, Peterborough, Cambs PE2 6FL

Tel: 01733 393399

Email: info@creditlinefinancial.co.uk

Acknowledging your complaint

Our aim is to handle your complaint fairly and quickly, particularly ensuring that we understand the nature of your complaint.

Upon receipt we will acknowledge your complaint within 2 working days either by letter or email.  We have eight weeks to investigate your complaint and provide you with a final response, however, we will endeavour to issue our final response as soon as we can.  We may contact you during the course of our investigation to clarify any points made in your complaint that we are unsure of, in order to provide you with a transparent and completed final response.

Should you be unsatisfied with our final response you can have your complaint looked at by the Legal Ombudsman.

The Legal Ombudsman can investigate complaints up to six years from the date of the problem happening or within three years of when you found out.  If you wish to refer your complaint to the Legal Ombudsman you must do so within 6 months of the date of our final response.  If you would like more information about the Legal Ombudsman, their contact details are as follows:

Post:  Legal Ombudsman, PO Box 6804, Wolverhampton WV1 9WG

Tel: 0300 555 0333 between 8.30am to 5.30pm

Email: cmc@legalombudsman.org.uk

Please do not send original documents to the Legal Ombudsman.  They will scan any documents you send and destroy the originals.

Calls to 03 numbers will cost no more than calls to national geographic numbers (starting 01or 02) from both mobiles and landlines. Calls are recorded and may be used for training and monitoring purposes. For minicom call 0300 555 1777.

To comply with the Online Dispute Regulations we have provided you with the following links; 1. http://ec.europa.eu/odr 2. info@creditlinefinancial.co.uk