Complaints Procedure
Our aim is to handle your complaint fairly and quickly, particularly ensuring that we understand the nature of your concerns.
How To Contact Us
By Post:
Compliance Officer
Creditline Financial,
Arena House
Axon Business Park,
Commerce Road,
Peterborough,
Cambs
PE2 6LR
By Telephone: 01733 393399
By Fax: 01733 393398
By e-mail: info@creditlinefinancial.co.uk
Acknowledging your complaint
We will acknowledge your complaint within 5 working days.
Investigating your complaint
Your complaint will be investigated by our compliance officer. We aim to resolve your complaint in writing within 14 days, giving you reason for our decision.
Should we not be able to send you a final response within 14 days, we will contact you and explain why. We will then issue our final decision within the next 4 weeks.
Informing you of our decision
We will write to you with a full account of our internal investigation and of our decision. If you remain unhappy you can report your complaint to the Ministry of Justice, whose details are available on their website: www.claimsregulation.gov.uk.
Copyright © 2010 Creditline Financial
All rights reserved. Creditline Financial is regulated by the Ministry of Justice under Registration No CRM19881 in respect of claims management activities. Registration can be found on the website www.claimsregulation.gov.uk.
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Creditline Financial PPI Reclaims
Creditline Financial has years of experience in the PPI Claims market and has returned hundreds of thousands of pounds to its customers through scores of successful PPI Reclaims.
Our dedicated team of claim handlers claim back an average of £2,100 for each and every one of our customers, making us a wise choice when thinking about claiming back PPI insurance.
If you think you may have been the victim of missold Payment Protection or mis sold loan protection then contact us using the form on this site and we will get straight back to you. Claiming back PPI is as easy as 1-2-3!
